Claims Journal: Digitizing Claims Processing Can Be a Real Claim to Fame

By enabling anytime, anywhere accessibility to a simpler self-service online system, forward-thinking carriers can digitize claims processing, making it dramatically simplified, intelligent, and cost-effective, while boosting customer loyalty at the same time. Digitizing the claims cycle and making it truly dynamic and customer-centric (giving customers convenient methods to submit their claims, track status and find quick redress in the event of grievance) is where lies a huge opportunity to boost customer loyalty. Read article.

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