Intelligent claim intake from any device, in any channel.

Consumer, Agent, Claim Rep, Adjuster. Immediate claim intake by phone, tablet, desktop and smartphone

Easy to launch and manage customized programs

Easily manage customizable scripting for a unique customer experience. Leverage business rules engine and advanced resolution optimization.

Choose the Channel

You can setup StrategicClaim so that consumers can self-report, agency staff can report online, or the insuring organization can use the platform for direct claim intake. Or any combination according to your business objectives

StrategicClaim Contact Center

For a hosted solution choose the StrategicClaim contact center for seamless 24/7 personal interactions with your consumers. Our reps are claims experts first, and call center agents second.

Regulatory Compliance

No matter the intake method, StrategicClaim recognizes state by state regulations, and Designed to achieve regulatory compliance in all aspects of program design and management.

First Notice AND an Instant path to claim resolution

To meet expectations of today’s consumers, its got to be fast, informed and connected.

First Contact Resolution

Your policyholder can get a confirmed claim service appointment on the first contact with our instant appointment scheduling system.

Responsive to customer scheduling needs

Our dynamic scheduling algorithm can help customers find the best appointment times to fit their schedules and meets Insurers claim best practice goals

Reduced Cycle Times

Track service completion, and keep your providers on schedule and running efficiently. Return the vehicle to the customer faster.

Business Rules drive highly accurate results

Expert Claim Management

Business Intelligence

Exceptional business intelligence tools for management decision making.

Fraud Protection

Our proprietary fraud management protection system helps protect against erroneous billings.

Market Pricing

Obtain market pricing directly from your glass service providers.

Market Trends

Stay ahead of market trends, monitoring the market and alleviate any big surprises.

Performance Tracking

Net Promoter Score and CSI tracking capabilities.

Service Tracking and Consumer Communication

Providing real time information to your consumer about the status of claim and the progress of repair or restoration activities.

Provider Agnostic

Provider-agnostic, dynamic provider enrollment and selection models. Select any range and number of providers for your program.

Business Intelligence in Provider Evaluation

Measure and recognize the best service providers.

Repair Community Connect

Connects your service provider community in real-time through AGRegistry.

Out of Program Providers

Out of program provider management with extensive expertise.